Rhett Smith of Jim Smith’s Garage in Westminster, SC has a story called “Weird Wednesday”. You might just want to share this post! Yesterday, a customer called about his PT Cruiser. He said his water temperature was good as long as he was moving. The car’s temperature would rise whenever he stopped. I immediately thought his vehicle’s cooling fans went bad. I asked him if now would be a good time to bring in his car. He brought the car in at 2pm. He hovered over us as we checked the engine.
The clutch fan assembly was bad. We asked him for his name so that we could give him an estimate. He was very alarmed that we wanted his name, and would not give it to us. Being courteous people, we gave him a verbal estimate. However, we could not give him a written estimate because we had no name to write on it. He then told us he wouldn’t be back, since he now knew what was wrong. He was going to get it repaired at another shop for a cheaper price.
What would you say at this point? Tim shut the hood and he drove off into the sunset.
The big takeaway from Weird Wednesday
Rhett didn’t make much money on this encounter. Just like with a fish, you want to keep, not catch and release. Watch out! This guy maybe coming your way soon.
Practice your “bring it in now” business model whenever you can. Play the percentages that will make you more money. If this happens to you, just smile and thank them for the opportunity to help them.
Every time the door opens or the phone rings a surprise is waiting to happen. The next time a PT Cruiser pulls into your driveway, just remember this story Rhett shared with us all.