Showcase Guest Mike Carrillo of Autoshop Follow Up
Auto Shop Follow Up
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Learn More about Auto Shop Follow Up…Process
We take what some would consider “old school” methods of customer communication such as handwritten notes, phone calls from real people, and create a consistent and personal follow-up plan for your customers! We believe that real, personal communication builds loyalty, and ultimately, long term relationships. We help create customers for life!
Hand written thank you cards given to every customer. No marketing, just a great way to show your appreciation.
Every customer gets a follow-up phone call to check in on how their last service was, and how their car is running.
We discover how your customer’s experience was. Happy customers are encouraged to share their experience online. All other feedback is sent to you!
New customers come in from your raving reviews, and stay because of your amazing follow up. Bring in new business, and keep them coming back.
Mike’s LinkedIn profile
Showcase is the Auto Shop Talk Show, for Independent Repair Shop Owners! On select Thursdays at 12 Noon CST, join Gary Gunn, AAM and other hosts LIVE to discuss issues that are important to you. If you can’t attend live, the A/V files, links, and documents will be online FREE in this library. You may also subscribe to the “Turnaround Tour ShopPros Showcase” podcast on iTunes via the Apple store for instant downloads of mp3 audio episodes for your mobile device. Don’t miss another episode! Register for upcoming Webinars here, or via our weekly Email Newsletter.