Showcase #169: Mike Kacal

Mike Kacal, President of Kacal's Auto and Truck Service

Mike Kacal, President of Kacal’s Auto and Truck Service

Sometimes there are Shop Owners that outdistance others. Mike Kacal of Kacal’s in Houston has a story YOU need to hear.

Don’t miss this opportunity to hear Mike’s STORY directly from him. Come sit by the Showcased “fireside” while I interview Mike for more details.

Documents & Related Links

Mike on LinkedIn
Google Street View tour of Kacal’s
Powerpoint PDF

Audio File Download
Video File Download

0 comments

Showcase #168: Mike Carrillo “Auto Shop Follow Up”

Showcase Guest Mike Carrillo of Autoshop Follow Up

Showcase Guest Mike Carrillo of Autoshop Follow Up

Auto Shop Follow Up

Register to watch the recording!

Learn More about Auto Shop Follow Up…Process

We take what some would consider “old school” methods of customer communication such as handwritten notes, phone calls from real people, and create a consistent and personal follow-up plan for your customers! We believe that real, personal communication builds loyalty, and ultimately, long term relationships. We help create customers for life!

Thank You

Hand written thank you cards given to every customer. No marketing, just a great way to show your appreciation.

Calls

Every customer gets a follow-up phone call to check in on how their last service was, and how their car is running.

Reviews

We discover how your customer’s experience was. Happy customers are encouraged to share their experience online. All other feedback is sent to you!

Service

New customers come in from your raving reviews, and stay because of your amazing follow up. Bring in new business, and keep them coming back.

Autoshop FollowupLinks

http://www.autoshopfollowup.com
Mike’s LinkedIn profile

Powerpoint PDF

Watch now!

About Showcase

Showcase is the Auto Shop Talk Show, for Independent Repair Shop Owners! On select Thursdays at 12 Noon CST, join Gary Gunn, AAM and other hosts LIVE to discuss issues that are important to you. If you can’t attend live, the A/V files, links, and documents will be online FREE in this library. You may also subscribe to the “Turnaround Tour ShopPros Showcase” podcast on iTunes via the Apple store for instant downloads of mp3 audio episodes for your mobile device. Don’t miss another episode! Register for upcoming Webinars here, or via our weekly Email Newsletter.

1 comment

Showcase #167: Andrea Waltz “Go for No” Philosophy

“Go for No” Philosophy LIVE with Andrea Waltz

Andrea Waltz, author of "Go for No"

Andrea Waltz, author of “Go for No”

Andrea Waltz launched her current company Courage Crafters Inc., in 2007. She has spent the last 8 years with a singular focus: helping people reprogram how they think and feel about failure, rejection, and the word, NO.

She is the co-author of the best-selling book, Go for No! Yes is the Destination, No is How You Get There.

Along with her husband and business partner Richard Fenton, they speak at sales conventions and conferences all over the country as well as internationally.

"Go for No" bookThe ‘Go for No’ philosophies have been embraced by salespeople, leaders and owners in virtually every industry and business to rave reviews and amazing results.

Register here to watch the video!

Documents and Links

Powerpoint PDF

About Showcase

Showcase is the Auto Shop Talk Show, for Independent Repair Shop Owners! On select Thursdays each month at 12 Noon CST, join Gary Gunn, AAM and other hosts LIVE to discuss issues that are important to you. If you can’t attend live, the A/V files, links, and documents will be online FREE in this library. You may also subscribe to the “Turnaround Tour ShopPros Showcase” podcast on iTunes via the Apple store for instant downloads of mp3 audio episodes for your mobile device. Don’t miss another episode! Register for upcoming Webinars here, or via our weekly Email Newsletter.

0 comments